No problems since. I have no idea why the App Store got stuck just asking for passwords, without providing the real problem, or what made it finally ask for what it really wanted. But if you're having this problem, worth doing a tour through your payment method and other items, to make sure that the Family Sharing purchase payment method is fully set up.
Nov 30, AM. Page content loaded. Welcome to the Apple Support Communities! I understand you are having trouble updating apps on the Mac App Store. Is the issue only with these four updates? Are you able to download a free app from the Mac App Store? The first thing I would suggest is to sign out of the Mac App Store, and restart your computer. This will establish a new connection to the internet.
While you are in your Apple ID account, check the billing section to make sure everything is up to date and there are no blank fields. Change or remove your Apple ID payment information.
Click on the Purchases tab. For iTunes, can you scroll the bottom of the page and access your account there? Oct 7, PM. Page content loaded. Question: Q: when i try to download app it says review account information but when i click it just shows a white screen More Less.
Communities Get Support. The first thing you should do is make sure your iOS device is connected to a Wi-Fi or cellular data network. You can switch from Wi-Fi to cellular data or vice versa and try again. If the Airplane mode is enabled, turn it off. There is also a simple trick that can solve this problem — toggling the Airplane mode. You need to navigate to Settings, turn the Airplane mode on, wait seconds, and turn it back off.
It may sound crazy, but give it a try! Sometimes, the apps can behave strangely and not work correctly. The App Store is no exception. It would help if you force quit the app and then relaunch it. Tap the Home button twice, and you will get a preview of the apps you used recently. Swipe right or left to find the App Store app, and then swipe up to close it. After that, go to the Home screen and launch the App Store.
Do the following:. See also: iPhone touch screen not working. So, before you move to other solutions, turn your phone off and back on again. Learn what to do if you forgot your password.
Learn what to do if you can't open the App Store. In the App Store, try to update the app manually. You might need to have a payment method on file, even if the app that you want to download is free. See what payment method you have on file and make sure that it isn't expired, declined, or failed. Contact Apple Support for assistance.
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