We cover all brands. When i saw some reviews on google i thought it was a mistake that i bought insurance from them. Dear Customer, Thanks for leaving that wonderful review. I am not a first time customer to buy their service, but first time request for claim out our multiple phones. Hi Ashish, we regret the inconvenience caused to you. We assure you we will resolve your case as soon as possible.
Please share your Membership ID with us. Dear Mahesh, We are heartily sorry for the unpleasant experience you have faced. As per the records , your membership is inactive since 1st April vide service request number Else, please try after sometime. Login Email or Mobile Number. Login Email. Password Forgot Password? Forgot Password? You will get a link to reset password on your email Email.
Please check your inbox! Introducing Rewards for new users. Any other document as may be required by the respective Insurer. Definitions The definitions as set out herein are in addition to the definitions as set out in the General Terms.
Extended Warranty- Coverage Eligibility 2. Extended Warranty Plan Features A. One Call to OneAssist i. In the event of any defect or failure of the device, the Customer has to call OneAssist helpline to report the issue. It is mandatory for the Customer to register the device with OneAssist as per the guided activation process. If the device is not registered, in the case of defect or failure scenario, OneAssist would attempt to take it up the Insurance Company, on a best effort basis.
DocuSafe i. The Customer shall preserve and secure the password and other privacy settings of the DocuSafe facility. Once the membership expires, the data in the e-locker will be deleted. OneAssist shall, to the best of its ability, ensure the confidentiality of the data stored by the Customer in the Docusafe and maintain reasonable security practices and procedures as required under applicable law.
The terms of such privacy policy shall be deemed to be incorporated herein by reference. OneAssist shall make reasonable efforts to ensure that the DocuSafe feature is available for access at all times. The total of all benefits paid or payable under this Plan while it is in force shall not exceed the original purchase price paid by customer for the device covered by this policy All sums which may from time to time be paid by way of indemnity under this Policy in any one Period of Insurance shall be accounted in diminution of the Total Sum Insured so that in case of any subsequent event giving rise to a claim occurring during the same period the total amount payable during that period by the Company shall not in any case exceed the Total Sum Insured.
Sum insured: Cost of equipment only as per purchase invoice provided by Customer Geographic limit — India Only Devices purchased abroad stand excluded Basis of loss settlement: In cases where damage to an insured device can be repaired, the Insurance Company will pay expenses necessarily incurred to restore the damaged machine to its former state of serviceability plus the cost of dismantling and re-erection incurred for the purpose of effecting the repairs as well as ordinary freight to and from a repair-shop customs duties and dues if any.
Computer software, modem, scanner, printer and charger 4 Replacement of any consumable item or accessory — These include but are not limited to plugs, fuses, light bulbs, light covers, cables, filters, attachments, belts, toner, ribbons, drums, tapes or software and add-on options incorporated in a Product 5 Normal wear and tear of items not integral to the functioning of the Product - Routine maintenance, cleaning, lubrication, adjustments or alignments, overhaul, modification and de-scaling.
Claim documents to be duly filled and submitted within 15 days of occurrence to the Insurance Company Process flow: Scenario 1- Doorstep service: Service Description: In this scenario, OneAssist will arrange for pick-up of the default device from the customer and also deliver the repaired device to the customer.
Claim form 2. ID proof of Device purchaser Process flow: a. In case of issue to device, Customer is required to call OneAssist call center on toll free no.
OneAssist team registers the service request and sends copies of claim form and related documentation to the customer over email c. Customer is required to submit scanned copy of claim form duly filled up and signed by the customer along with other required documents within 48 hours of registering the claim d. OneAssist will verify the documents received from the customer over email and if the same are in order will trigger request to its Service Partner for collecting the Device from the Customer, otherwise, OneAssist will inform customer about deficiencies in the documentation which will have to be rectified by the customer e.
Service Partner will fix an appointment with the customer for collecting the device, original claim documents including discharge voucher refer list above within 48 hours of submitting scanned images to OneAssist. It is important to note that only on receipt of all complete original documents, claim process will be taken forward f.
You will get a link to reset password on your email Email. Please check your inbox! Introducing Rewards for new users. Downlaod our App. Refer and Earn. Bought a voucher from partner stores? Activate voucher. Risk calculator Try our risk calculator to check if your information is at risk. OneAssist truly cares for you. Save Time One call is all it takes.
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